FAQ

THE XCHANGE is a private, invitation-only broker-to-broker platform for off-market commercial real estate. Every weekday it surfaces off-market opportunities matched to your clients — confidentially, and only to the brokers who genuinely fit.

In no way. Nothing on THE XCHANGE is publicly browsable. We vet every opportunity before it reaches you — and if a deal ever surfaces publicly, we remove it. Opportunities are curated and released selectively to the right brokers; your inventory is never broadcast to the open market.

Yes. Name your client with an alias or their real name — your call — and it never leaves your screen. We don't list them, we don't shop them around, and we don't market to them. We don't need to know who they are to find what they want. Your relationship is the asset, and it stays yours.

No. Our entire model is built on your relationship lasting — we're here to build something with brokers over years, not to win one deal and burn the bridge. We don't market to your clients, and as we grow we keep hardening the guardrails that protect that. You keep your client. You keep your commission.

No. A deal here isn't blasted to a thousand inboxes. When an opportunity matches your mandate, it's released to a small, curated set of brokers whose clients genuinely fit — not the entire network. You're one of a few, by design.

Monday through Friday at 6am, your matched opportunities are waiting. Your job is simple: act — move a deal forward, ask a question, or pass with a quick reason. What you can't do is sit on it. A deal you sit on is a deal that could have reached the next-ready buyer sooner. Time kills deals.

You carry up to 5 clients and 5 mandates — your bench. But only 3 deals run live at once: that's your Slate. Three real opportunities, in play, each demanding a decision. Clear one — pass it, or move it to your client — and the next-best match moves up. Everyone starts at 3; you earn a bigger Slate by closing deals and staying sharp.

A tight Slate keeps you focused and keeps the whole network moving. Three isn't a ceiling — it's the starting line. Close deals and stay engaged, and your capacity grows: more clients, more mandates, a wider Slate.

When you move a deal to a client, it holds its Slate slot while they decide — so stay on top of them, or drop the slot to make room for a hotter buyer. This rewards bringing your best, actively-pursuing buyers rather than tire-kickers shopping around. And to be clear: your client's pace is never held against your standing.

No. Asking a good-faith question is engagement — the opposite of going dark. It pauses that deal on a short clock so we can get you an answer fast; if it sits unactioned past the window, it releases to the next-best match, same as a pass. The only thing that costs you is ignoring your deals.

Matches are driven by your mandate, and your feedback sharpens them. The first deals may not be dead-center — but pass quickly and the system zeroes in on what you're really after. Two honest truths: some buy boxes are simply thin on inventory (an 8-cap industrial in Newport Beach barely exists — that's the market, not us), and we're building an assistant that suggests tweaks to tighten your mandate when a better-matching shape exists.

Every major commercial asset class — Multifamily, Retail, Office, Industrial, Flex, Hospitality, Health Care, Land, Shopping Centers, Specialty, and more (100+ subtypes). We're rolling out state by state, deliberately. And coverage isn't just type — it's structure: build a mandate the way you actually think, by STNL, sale-leasebacks, minimum WALT, target return bands, tenancy and credit profile.

Seller-side is coming — let's talk. Today THE XCHANGE is buy-side: you bring the buyer mandate, we bring the off-market inventory. Got a seller who wants to move quietly? Bring it to us and we'll desk it directly so confidentiality and deal quality stay tight.

Once your team is approved, your mandates enter a short warm-up — typically 3 to 8 business days, depending on inventory and market conditions — while the system folds in market analytics, national activity, and buyer/seller signals to hunt your first off-market matches.

This isn't random — access is invitation-only and hand-selected, with every brokerage operator-approved. You're in curated company, not competing with everyone who signed up.

Each broker has their own account today. Internal team support — analysts, assistants working under you — is on the roadmap.

Nothing upfront — there's no subscription to join. You only pay when a deal closes through THE XCHANGE, on the commercial terms spelled out in the master service agreement you sign during onboarding.

The moment your client signs the confidentiality/marketing agreement, the full picture unlocks — rent rolls, operating statements, the real numbers. From there you submit your LOI, and we prepare the seller for a clean, smooth transition with you and your client. We bring you to the table; we don't replace you.

Join the waitlist. Spots are released in small waves — we onboard deliberately, not all at once, to protect deal flow and match quality. When a spot opens, you're in: a quick onboarding, your first client and mandate, then your daily Slate.